Customer Support & FAQs

Shipping & Delivery

How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary depending on the destination and shipping method selected at checkout.

How can I track my order?
You can track your order anytime using our Track Your Order page. Once your order ships, you will receive a tracking number by email.

Do you ship internationally?
Yes, we ship to many countries worldwide.

Orders & Support

Can I modify or cancel my order?
Please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

I entered the wrong shipping address. What should I do?
Contact us immediately. If your order has not shipped yet, we may be able to update the address.

How can I contact support?
Email us at info@ashaby.store and include your order number for faster assistance.

Returns & Damaged Orders

What if my order arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the package, shipping label, and product. We will review the claim and assist you with the next steps.

Do you accept returns?
Please refer to our Refund Policy for complete details regarding returns and eligibility.

Products

Are Ashaby products FDA approved?
Dietary supplements are not approved by the FDA in the same manner as pharmaceutical drugs. Our products are manufactured in facilities that follow applicable quality standards.

Do your products diagnose, treat, cure, or prevent diseases?
No. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.