Shipping policy

Shipping & Delivery Policy

for ashaby.store

Last Updated: 04/04/2026

This Shipping & Delivery Policy explains how shipping, delivery, handling, and order fulfillment are managed for purchases made through ashaby.store (the “Website”), which is owned and operated by Ashaby LLC, a limited liability company registered in the United Arab Emirates (“Company,” “we,” “us,” or “our”).

The Website may display and sell products from third-party brands and suppliers, including but not limited to:

  • Centovita

  • MindGrows

Shipping and delivery services are primarily handled through SMSA and may, where necessary, also be handled by other logistics or fulfillment partners selected by the Company.

By placing an order through the Website, you agree to this Shipping & Delivery Policy.

1. General Shipping Scope

We aim to process and deliver orders in a timely and reliable manner. Shipping availability, timelines, and delivery conditions may vary depending on:

  • product type;

  • stock availability;

  • fulfillment source;

  • destination country or city;

  • customs requirements;

  • public holidays;

  • operational capacity of shipping providers;

  • circumstances beyond our control.

We reserve the right to determine the appropriate fulfillment method, shipment route, and logistics provider for each order.

2. Delivery Coverage

We may offer delivery to selected local and international destinations, subject to shipping availability at the time of order.

Delivery coverage may be limited or unavailable in certain areas due to:

  • shipping restrictions;

  • remote or hard-to-reach locations;

  • customs limitations;

  • sanctions or legal restrictions;

  • carrier limitations;

  • incomplete service coverage by the shipping provider.

We reserve the right to reject, delay, or cancel orders where delivery is not reasonably possible.

3. Shipping Provider

Orders placed through the Website are generally shipped through SMSA. However, we may use other couriers, fulfillment providers, warehouses, or delivery partners when necessary for operational, geographic, or commercial reasons.

By placing an order, you acknowledge that delivery may be performed by third-party logistics providers and is subject to their operational procedures, routing systems, and delivery rules.

4. Processing Time

Order processing time refers to the period required for order review, payment confirmation, picking, packing, and preparing the shipment before dispatch.

Unless otherwise stated:

  • orders are typically processed within 1 to 3 business days;

  • processing may take longer during promotions, high-volume periods, holidays, product launches, or stock-related delays;

  • orders are not usually processed on weekends or official public holidays unless operationally stated otherwise.

Processing time is separate from shipping time.

5. Shipping Time Estimates

Delivery timelines are estimates only and begin once the order has been dispatched, not when it is placed.

Estimated shipping times may vary depending on destination and service level. Typical delivery estimates may range as follows:

  • Domestic shipments: approximately 1 to 5 business days after dispatch;

  • Regional or international shipments: approximately 3 to 10 business days or more after dispatch, depending on destination, customs, and carrier performance.

These are indicative estimates only and are not guaranteed delivery commitments.

6. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or otherwise communicated before the order is completed.

Shipping fees may vary depending on factors such as:

  • delivery location;

  • package size and weight;

  • number of items;

  • shipping method selected;

  • product category;

  • promotional offers or free shipping eligibility.

We reserve the right to update shipping fees at any time before order confirmation.

7. Free Shipping Promotions

From time to time, we may offer free shipping promotions, subject to specific terms and conditions, including but not limited to:

  • minimum order value;

  • eligible destinations;

  • eligible products;

  • limited campaign periods;

  • selected delivery methods only.

Free shipping promotions do not apply retroactively and may be modified or withdrawn at any time unless already confirmed on an order.

8. Order Confirmation and Shipment Notification

Once an order is successfully placed, you may receive an order confirmation through email, SMS, or other available communication methods.

After the order is dispatched, you may also receive shipment confirmation and, where available, tracking details.

It is the Customer’s responsibility to provide accurate contact information and to monitor shipment updates.

9. Delivery Address Accuracy

Customers are solely responsible for ensuring that the shipping address, recipient name, contact number, and any delivery instructions are correct and complete at the time of placing the order.

We are not responsible for delays, failed deliveries, returned packages, or losses resulting from:

  • incorrect or incomplete address details;

  • inaccurate phone numbers;

  • failure to provide required delivery information;

  • address changes requested after dispatch;

  • inability of the carrier to locate the recipient.

If an order is returned or delayed because of incorrect delivery details, additional fees may apply.

10. Failed Delivery Attempts

Delivery may fail if:

  • the recipient is unavailable;

  • the contact number is unreachable;

  • the address is incorrect or incomplete;

  • access to the delivery location is restricted;

  • required customs information is not provided;

  • the shipment is refused by the recipient.

In such cases, the shipping provider may:

  • attempt re-delivery;

  • contact the recipient;

  • hold the shipment temporarily;

  • return the shipment to origin;

  • charge re-delivery or storage fees.

Any additional fees resulting from failed delivery attempts may be charged to the Customer where permitted by law.

11. Tracking

Where tracking is available, Customers may use the tracking information provided by the shipping provider to monitor delivery progress.

Tracking updates depend on carrier systems and may not always update in real time. We do not guarantee the accuracy, frequency, or completeness of third-party tracking information.

12. Delivery Delays

Delivery delays may occur for many reasons beyond our direct control, including but not limited to:

  • courier operational delays;

  • high seasonal demand;

  • customs inspections or border clearance;

  • public holidays or weekends;

  • weather conditions;

  • transportation disruptions;

  • address verification issues;

  • remote area delivery challenges;

  • governmental restrictions;

  • force majeure events.

We shall not be liable for shipping or delivery delays caused by third-party logistics providers or circumstances beyond our reasonable control.

13. Customs, Duties, and Import Charges

For international shipments, customs duties, VAT, import taxes, clearance fees, brokerage fees, and other destination-country charges may apply.

Unless expressly stated otherwise on the Website:

  • such charges are the sole responsibility of the Customer;

  • these charges are determined by the destination country and are outside our control;

  • refusal to pay customs or import charges may result in shipment delays, return of the shipment, or forfeiture according to carrier or customs rules.

We are not responsible for customs processing times, customs holds, or charges imposed by authorities.

14. Risk of Loss and Transfer of Responsibility

Unless otherwise required by applicable law, risk of loss or damage to the products may pass to the Customer upon delivery to the shipping address provided, or upon handover to the shipping carrier, depending on the applicable legal framework and fulfillment structure.

Customers are encouraged to inspect shipments upon delivery.

15. Damaged, Missing, or Incorrect Shipments

If you receive a shipment that is:

  • visibly damaged;

  • missing items;

  • incorrect;

  • tampered with;

  • incomplete;

you must contact us within 48 hours of delivery and provide:

  1. your order number;

  2. a description of the issue;

  3. clear photos of the product;

  4. clear photos of the outer packaging and shipping label;

  5. any other relevant supporting evidence requested.

Failure to notify us within the stated period may affect our ability to investigate and resolve the issue.

All such cases are subject to review, verification, and approval.

16. Multiple Shipments

Some orders may be fulfilled in separate packages or from different warehouses, suppliers, or fulfillment centers.

As a result:

  • items in the same order may arrive separately;

  • separate tracking numbers may be issued;

  • delivery dates may differ between products.

This does not necessarily mean that part of the order is missing.

17. Delivery Refusal

If a Customer refuses to accept a shipment for reasons not attributable to our error, the order may be treated as a failed delivery or return.

In such cases, we reserve the right to deduct from any eligible refund:

  • original shipping charges;

  • return shipping charges;

  • customs or handling costs;

  • payment processing costs where legally permissible;

  • any other actual costs incurred.

Some products may not be eligible for refund after shipment, especially where they are non-returnable by nature.

18. Restricted and Non-Deliverable Products

Certain products may be restricted from shipment to specific countries, regions, or customer categories due to legal, regulatory, carrier, customs, safety, or product-specific limitations.

We reserve the right to cancel any order that includes a restricted item or a destination that cannot legally or operationally be served.

If such cancellation occurs after payment, the Customer may receive a refund subject to any non-recoverable transaction costs where legally allowed.

19. Delivery to Third Parties

If you request delivery to a third-party recipient, you are responsible for ensuring that:

  • the recipient information is accurate;

  • the recipient is authorized to receive the shipment;

  • the recipient is aware of the delivery;

  • the shipment contents can lawfully and appropriately be delivered to that person.

We are not responsible for issues arising from delivery to a third party based on the information you provide.

20. Contactless, Signature, and Verification Requirements

Depending on destination, product type, shipping rules, or carrier procedures, delivery may require:

  • recipient presence;

  • signature on delivery;

  • identity verification;

  • phone confirmation;

  • delivery code confirmation;

  • contactless delivery procedures.

We reserve the right to comply with the shipping provider’s procedures to confirm successful delivery.

21. Supplier and Brand Fulfillment

Because the Website may offer products from third-party brands and suppliers, including Centovita and MindGrows, some products may be fulfilled directly or indirectly through partner inventory, external warehouses, or supplier-managed stock.

Accordingly:

  • processing and shipping timelines may vary by product;

  • products in one order may be fulfilled from different locations;

  • packaging may vary depending on the supplier or fulfillment source;

  • some shipping decisions may depend on supplier inventory availability.

22. No Guaranteed Delivery Date

Any delivery date shown on the Website, at checkout, in email communications, or through carrier tracking is an estimate only, unless explicitly agreed otherwise in writing.

We do not guarantee delivery on a specific date, time, or event, including birthdays, holidays, travel dates, or promotional deadlines.

Customers are encouraged to place orders sufficiently in advance where timing is important.

23. Force Majeure

We are not responsible for shipping or delivery failures, delays, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;

  • floods;

  • fires;

  • epidemics or pandemics;

  • war or civil unrest;

  • government restrictions;

  • labor disruptions;

  • customs holds;

  • transportation breakdowns;

  • internet or power outages;

  • carrier failures;

  • severe weather conditions.

24. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or special loss arising out of shipping or delivery delays, failed deliveries, customs issues, incorrect address submissions, or carrier-related problems.

Where liability cannot be excluded, our maximum liability in relation to a shipping-related claim shall not exceed the amount paid for the affected order or the affected portion of the order, as applicable and subject to law.

25. Policy Updates

We reserve the right to amend, modify, or update this Shipping & Delivery Policy at any time. Any revised version becomes effective once posted on the Website unless otherwise stated.

Your continued use of the Website after any update constitutes your acceptance of the revised policy.

26. Contact Us

For shipping-related inquiries, delivery issues, damaged shipment reports, or order tracking concerns, please contact us through the official contact details listed on the Website.

Legal Entity: Ashaby LLC
Website: ashaby.store
Country: United Arab Emirates


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